At pioneer we recognize that a comprehensive cleaning program needs to be flexible as each building is unique. This is a challenge we happily embrace. We not only have the skills and knowledge to solve our client’s problems, we help them work through our solutions to choose the best possible outcome.
Quality is at the heart of every customized client program we develop. Pioneer’s motto, “client for life”, is reinforced by our intelligence-based reporting and inspections. Our proprietary technology platform, cora, provides customized interactive solutions for every site. We provide each client with daily reports highlighting activities throughout the building, including pictures, completed tasks and notes about the service that day. Our Client Services team conducts monthly inspections, grades performance and provides a completed report directly to the client for review. We are confident that our daily interaction and transparency yields the trust our clients deserve.
Our emergency response plans ensure that team members will be notified and given real-time updates until the situation has been resolved. In addition to our comprehensive communication plan, front-line team members have designated meeting locations to further ensure their safety.
We believe that with proper education and certifications, team members, in turn, will provide a service that maintains human health and safety. Our mission is to implement industry best practices through proper scientific methods for cleaning, sanitizing, and disinfecting. As a result, we've made a significant investment in PPE (personal protective equipment) and innovative solutions such as electrostatic sprayers and e-misters.
Workplace health and safety are a priority. Therefore, our bilingual policies are developed with the fundamental principles derived from federal agencies such as the CDC (The United States Centers for Disease Control and Prevention), WHO (The World Health Organization), and USGBC (The U.S. Green Building Council). We believe that with proper education and certifications, team members, in turn, will provide a service that maintains human health and safety.
Our mission is to implement industry best practices through proper scientific methods for cleaning, sanitizing, and disinfecting. Employees are provided with Personal Protective Equipment (PPE) that protects them from possible exposure to airborne pathogens, chemicals, noise and injury that may be related to performing their duties and in compliance with OSHA regulations. Communication and informational materials, such as OSHA safety posters and workers’ compensation documents, are posted conveniently and in languages and formats that meet the needs of employees.
better practices, better environment, that’s thinking sustainably.
At pioneer we believe that focusing on sustainability should be a daily priority. Our holistic approach to sustainability is born from fact based outcomes that lessen environmental impact. Pioneer’s green cleaning initiatives provide immediate results and long term cost saving benefits that lead the way in creating a better tomorrow. We are well-versed in the latest research and statistics, and seek to identify all environmental risks and opportunities associated with our business including climate change and resource depletion. We aim to conduct our operations and deliver our services with the highest standard of environmental care and social responsibility, and strive for continual improvement. Pioneer is GS-42 (Green Seal) Certified and has maintained that designation for over a decade. Our teams have expertise in LEED through USGBC, Fitwell Ambassador accreditations and WELL building certification. Pioneer aims to be a steward of the environment, and are committed to helping our partners achieve their sustainability goals.
In addition to pioneer’s core service offerings, our team proactively provides our clients with recommendations to improve the overall health, safety and appearance of the building. The special projects are evaluated by our operations leadership team, and are coordinated to ensure they are completed without disrupting day-to-day building functions. Some of the more common special projects we complete include: